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Last updated: October 29, 2026

Privacy Policy

Ilena Furniture

Ilena Furniture uses the data needed to process orders, deliver products, secure accounts, and assist customers. This policy explains data processed through the website, including guest purchases and use of Kak Wawa.

Data We Process

  • Account data: name, email, phone number, address, and authentication information required for your account.
  • Order data: products, variants, quantities, prices, delivery address, shipping choice, payment, and transaction status and history.
  • Customer service data: Kak Wawa conversation content, page/product context shared with chat, and your name and WhatsApp number if you ask to be connected with a staff member.
  • Technical data: IP address, device/browser information, session cookies, and website interactions for security, operations, analytics, and campaign measurement.

Purpose and Service Providers

Data is used to manage accounts, validate payments, prepare orders, arrange delivery, provide support, prevent abuse, and improve services. Necessary data may be processed by payment, logistics, hosting, analytics/advertising providers and—if AI is enabled—an AI model provider to generate Kak Wawa replies. Providers receive only the data needed for their function. Do not send passwords, card details, or confidential information through chat.

The website may use session cookies for account and cart features, plus analytics/advertising services to understand visits and measure campaigns. You can also manage cookies in your browser. Cross-border processing follows the settings and terms of the providers in use.

Retention and Your Choices

Transaction data is retained as needed for order fulfilment, records, security, and applicable obligations. Kak Wawa conversation history is scheduled for deletion after 180 days; it may be retained longer to resolve service requests, disputes, or applicable obligations. Send data access, correction, or deletion requests to [email protected], subject to transaction records that must be retained.

You can place an order without creating an account. You may stop using chat or opt out of promotional messages. We do not sell personal data. Data may be shared when needed for a service you request, security, or legal obligations.

Policy Updates

We may update this policy when our services or processing practices change. The current version and update date are shown on this page.

Contact Us

We welcome customer feedback to help improve our products, service, and shopping experience.

Email

:

[email protected]

WhatsApp

:

0811-2938-158

Our Products & Services

Ilena Furniture offers a range of furniture, including beds, side tables, dressers, console tables, TV media units, wardrobes, and coffee tables.

To help orders arrive safely and as planned, we also provide:

  • Local and intercity delivery through professional logistics partners.

  • Assembly at the delivery address arranged through Ilena customer service.

You may choose to receive catalogues and special offers by email or WhatsApp.

Shipping & Returns

Shipping Policy

The website serves deliveries throughout Indonesia. Orders are processed after payment is validated.

Paid orders are processed as soon as possible, with estimates starting from the next business day. Our logistics partners deliver to the provided address. Shipping rates follow each partner’s policies.

Delivery Timing

Delivery schedules depend on the destination. We may confirm the address using the WhatsApp number or email provided. If no one is available to receive the order, contact customer service to reschedule. We recommend checking the product upon delivery.

The logistics team may ask you to confirm the product condition upon receipt. If an item is damaged or differs from your order, contact customer service for follow-up.

Shipping Status

We will provide the shipping status and tracking number so you can follow the order through our logistics partner. If you have not received these after payment, contact customer service.

Returns

If a received component or accessory is damaged, contact Customer Service promptly for handling under the applicable procedure.